East Rochester Auto Repair

I had an emergency with my battery and called 5 places because I could not turn my car off. PATs were so welcoming, told me to come right away. I was so impressed with how friendly they were. The secretary, the owner, the mechanic. I will never go anywhere else.I was out of there within a half hour. My favorite for life. And the place was so clean. So happy I found them. Wish them the best of luck with their business. I never thought that I could ever say that I had a great time at a car garage. But I did.

I will never go anywhere else. This is my first experience here after going through numerous auto shops. The receptionist was amazing in the phone and even better in person. The mechanic came out and explained everything to me about my vehicle and upcoming maintenance suggestions perfectly.

Had a sudden tire blow out on my way home, and I was passing by this shop on the road, they took me in right away to order some new tires on same day delivery and the atmosphere by far cheered me up after a costly repair, very efficient and I couldn't stop smiling the whole time, the crew here makes the experience that much better on a bad situational occurrence. Theyre going above and beyond checking to make sure nothing else was damaged and even squeezed in my car for a long over due inspection!

I'm always very pleased with the service I've received from everyone here. This time was just an oil change but they got me right in. Scott, Jeff and the guys have always been honest and helpful with everything.

Friendly staff and professional services provided by the team at Pat's!

First time customer. Courteous, competent staff. I will always come here now.

My car had been sitting for quite some time so I knew it was going to need numerous repairs. They kept me informed of the process, they took pictures and explained which things needed to be fixed first and which can be fixed later on. They were quick and very reasonably priced!

Great service every time I’m there

I’ve been taking my cars to Pat’s since 2004. Scott Sr and Scott Jr have always been honest and accommodating people. They never try to oversell any service. I receive a comprehensive, detailed report on my car every visit. Technology capabilities have increased over the last few years, and even the key drop off/pick up is more secure. Unless it's a quick oil change, I take my vehicles to Pat’s for all my services.

Great diagnostic work, photos of issues. Quick work fixing issues. Drove away confident car was safe..