East Rochester Auto Repair

805  reviews
Working Hours:Mon - Fri: 8:00 AM - 5:00 PM
Give us a call:(585) 673-7788
5

They were diagnosing a small leak. When they couldn’t find it they told me to drive for a week and bring it to them to revisit the problem. I did not get charged the 2nd time. Unfortunately, the cost for the repair of the leak was unreasonable for how much the car cost. They were honest about the cost and took care of the car in a timely manner.

Hi Jason, thank you for your feedback! We're glad that we were able to diagnose and fix the problem with your car in a timely manner. Our team is committed to providing honest and transparent service. If you have any further concerns or need assistance, please don't hesitate to reach out to us.

- Pat's Automotive
5

Completely explained issue with car and what it would take to fix. It was a high value complex job, one in which I was not concerned with the cost but getting the car fixed because that is what I wanted. Initially went to Cadillac dealer who turned me away and indicated that my late model 2010 could not be repaired for its oil leak and that they didn't have the expertise to repair. Pat's Garage fixed it with no problem. Only minor issue was oil pan that we tried to save on but needed to redo anyway. In retrospect, should have just got all new parts from the beginning of the job. Very pleased with the outcome and appreciate having a local knowledgeable family owned mechanic that can tackle any job. All my cars will be serviced by the extremely friendly service staff and mechanics.

Hello Vito, thank you for the kind words! We're glad we could help you with your complex car issue. At Pat's Garage, we take pride in our expertise and commitment to providing top-quality service. Your feedback is valuable, and we'll make a note about the parts for future reference. We look forward to serving you and your cars in the future as well. Have a great day!

- Pat's Automotive
4

everyone is courteous, kind, and works with you to determine what you can fix at that moment especially now that my ca is at the 10yr mark. Hopefully I will get at least another 10 yrs. Thank you

Thank you Maria for your kind words! We are glad that you and your Toyota had a positive experience with us. Our goal is to ensure that all our customers feel valued and supported. We appreciate your trust in our team and we look forward to serving you for the next decade!

- Pat's Automotive
5

Thank you for the 5-star rating, Dana! We're thrilled to hear you had a positive experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

- Pat's Automotive
3

Had a heat shield re-attached for 60$ they came back with a packet full of issues with my vehicle, they spoke to me about the issues as if they needed to be replaced as soon as possible when in reality the only other thing I needed was new shocks in the rear, they wanted to charge me 900$ for two shocks and 1,300$ for a new part for exhaust, there was a long list of other stuff that didn't need attention in reality and in total they tried to get me for 4,200$ in repairs, I was able to go to another shop and got both shocks in the rear replaced for 650$

Thank you for your feedback. We strive to offer competitive pricing while delivering top-quality service for Ford vehicles. Our certified technicians are trained to provide expert care, ensuring your satisfaction. We would be doing customers a disservice if we didn't tell them everything and then ended up going somewhere else and they told them about issues. We believe in giving people the whole picture of their vehicle so they can decide what they would like to do with Factory Schedule Maintenace, Repairs, Sell the Vehicle, or what if they need it to last 5-10 more years. So I can understand your concerns but we wouldn't be the professional or providing good service if we didn't share everything. We believe in giving everyone customer the whole picture and letting them decide what is best for them. Thank you for the review we always appreciate that. If you ever need anything in the future, we are always here to help.

- Pat's Automotive
5

I had a great experience dealing with Scott and everyone there. I trusted what I was told was wrong with my car and he worked with me to get it inspected. I will be going there for all my car issues from now on. It was nice to know a loaner was available as well, as it is hard for me to leave my car due to work situations. Thanks again for your kindness and being professional, explaining details so they are understandable! Lisa

Lisa, thank you for taking the time to share your recent experience. We're thrilled to hear that you had a great visit with us. Our team takes pride in providing top-notch service, so we're happy to know that you & your Chevy felt well taken care of. We appreciate your kind words and look forward to helping you with any future car issues. Thanks again, and take care!

- Pat's Automotive
5

So once again I was in a jamb, I had a long trip ahead of me from Fairport to cold/snowy Hamburg NY in the morning. I realized the day before I that had 3 out for 4 tires with bad leaks around the rims. Scotty and staff got me in right away and as usual did a great job of repairing all 4 wheels and I was good to go! Thanks to all of you for your great service!!!

Thank you, John, for the kind words. We understand the urgency when it comes to tire issues, especially before a long trip. It's great to hear that our team was able to take care of your Silverado quickly and efficiently. We take pride in providing excellent service, and we appreciate your continued trust in us. Safe travels, and we'll be here if you need anything in the future!

- Pat's Automotive
5

Always do a great job, I leave more than pleased with the results every time I go!

Thank you, David, for the amazing feedback! We are thrilled to hear that you always leave satisfied with our work on your Honda. Your kind words mean the world to us. We can't wait to serve you again soon!

- Pat's Automotive
5

Quick, friendly, and thorough!

Thank you for the fantastic review, Connor! We're delighted that you had a pleasant experience with us. Providing quick, friendly, and thorough service is what we strive for. We hope to see you again soon!

- Pat's Automotive
5

This place is awesome. I will never be going anywhere else for anything related to servicing my car. I love the system they have that shows you everything you need to know about your car and then it was amazing how thorough Scotty was when he called me to go over everything. Jane who answers the phone is also so lovely. This place has fair prices, and the people are not only nice but super caring. This is the blueprint of how every automotive shop should be. 10/10 recommend

Thank you so much for the amazing review, Na'eema! We are incredibly grateful for your kind words and 5-star rating. It is wonderful to hear that you had such a positive experience with our team and that you appreciate the care and attention we put into servicing your car. We are thrilled to have you as a customer and look forward to serving you again in the future!

- Pat's Automotive
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