East Rochester Auto Repair

830  reviews
Working Hours:Mon - Fri: 8:00 AM - 5:00 PM
Give us a call:(585) 673-7788
5

Very accomodating and honest

Thank you for the 5-star review, Gretchen! We are thrilled to hear that you found our team accommodating and honest. We pride ourselves on providing excellent service and transparency with our Digital vehicle inspections pictures/videos. If there is anything else we can assist you with, please don't hesitate to reach out!

- Pat's Automotive
5

Another great experience at Pat's. Everyone there is very responsive and transparent about what is going on with your vehicle.

Thank you Tony for this amazing feedback! Here at Pat's, we pride ourselves on providing transparent and responsive service. We're glad to hear that you had another great experience with us. We look forward to serving your Jeep repairs again in the future!

- Pat's Automotive
5

Good place to get your car repaired nice people to deal with.I will keep having my cars repaired here!

Thanks, Fred! It's great to hear that you had a positive experience with us. We're thrilled that you trust us with your auto repairs and we look forward to serving your Ford again in the future!

- Pat's Automotive
5

I had a very pleasant experience with Pat's Automotive they were very professional, and kind to both my car and myself and even let me use a loner car. I'm a very happy customer

Thank you for taking the time to leave such a positive review, Laurie! We are thrilled to hear about your pleasant experience and keep your Kia running smoothly. It's our top priority to provide professional and kind service to our customers, and we're glad to know we succeeded. We're here whenever you need us!

- Pat's Automotive
5

This is the blueprint of how every automotive shop should be. 10/10 recommend

Thank you very much for the glowing review, Callie! We are thrilled to hear that you had such a positive experience with us. Your recommendation means the world to us! We are here whenever you need anything from auto repairs, maintenance, or even just questions!

- Pat's Automotive
5

Following my service last week, my car is running great!! It's wonderful to know I have a place to bring my car for service where I always feel welcomed and can totally rely on the recommendations and service I receive. The availability of an appointment and the turn-around time for the completion of the service are excellent; I also know that if I have any concerns about my car, I can stop by the shop and someone will make the time to check my vehicle. Having access to a loaner car is also great and takes the pressure off rushing the completion of the service on the car. HUGE thanks to EVERYONE at Pat's Automotive!!!!!

Thank you, Kathy, for your amazing review! It's incredibly rewarding to know that our attention to customer service and the quality of our work is appreciated. We're thrilled to hear that you had a great experience with us and that you felt welcomed and well taken care of. We understand the importance of convenience, which is why we strive to provide timely service, offer loaner cars, and always make time to address any concerns. Thank you for your trust in your subaru auto repairs and for being a valued customer at Pat's Automotive!

- Pat's Automotive
5

I made an appointment here last minute due to another mechanic shop never showing up to my appointment. I’m so glad I ended up with this pats automotive. Not only is it really cozy and welcoming inside, but the customer service is hands down the best I have ever experienced from most businesses. They were able to get me in same day and provided live updates with a full report including photos of issues with the vehicle. They made pick up and payment a breeze with their lock box and payment plan options. 10/10 recommend. I applaud the entire staff for their excellent work and will definitely be coming back here and recommending to anyone that asks. I would give them 10 stars if I could ⭐️

Thank you for choosing Pat's Automotive, Maeve! We're happy to hear that our team provided the top-notch service you and your Subaru deserve. We always strive to make car care as convenient as possible. It means a lot that you'll be recommending us. We look forward to serving you again in the future!

- Pat's Automotive
5

Very knowledgeable and honest. Reviewed recommended options with me and was transparent

Terry, thank you for the kind words! We are thrilled to hear that you had a positive experience with our team. We pride ourselves on providing honest and transparent service to our customers. We are glad we could service your Jeep and Subaru! If you have any further questions or need assistance in the future, please don't hesitate to reach out.

- Pat's Automotive
5

I live in Greece. I will gladly cross the city to East Rochester whenever my car needs servicing and deal with Scott, Melody, and Jane. You know that anxiety you feel when your car isn't working? Never had that feeling. And I love being able to support a local business, especially a business with integrity. My dad, who also lives on the west side, has already booked an appointment. Thanks, guys

Thank you for making the trip to see us, Ryan! We're delighted to hear that you feel confident and supported when bringing your car in for service. It's important to us that our customers have a positive experience from start to finish with their Auto Repairs and Maintenance. We look forward to assisting your dad as well!

- Pat's Automotive
5

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