East Rochester Auto Repair

830  reviews
Working Hours:Mon - Fri: 8:00 AM - 5:00 PM
Give us a call:(585) 673-7788
5

great place

Thank you for your kind words, Matthew! It's always a pleasure to hear that our customers are happy with our service. It's a pleasure to work on your Toyota. If you have any other feedback or need any further assistance, please don't hesitate to reach out.

- Pat's Automotive
5

Went to Pat's this morning after reading all of the reviews. There's no exaggeration. This is some of the best customer service I've ever had, anywhere. Extremely friendly. It felt like walking into a place I've been going for years and it was my first time today. Every single person there contributed to a wonderful experience. I'm never going anywhere else. Pat's is the real deal.

Thank you so much for your amazing review, James! We're thrilled to hear that you had such a fantastic experience with us. Providing exceptional customer service is one of our top priorities, so it's great to know that we exceeded your expectations. We look forward to serving you again soon at Pat's! Cant wait to hear more about your dogs! <3

- Pat's Automotive
5

Thank you, Samuel, for your five-star rating! We are thrilled to know that you had a great experience with us. If there is anything else we can do to further exceed your expectations, please do not hesitate to reach out. We look forward to serving you again in the future.

- Pat's Automotive
5

Love this place! We have been bringing our vehicles here for the past few years! They have great communication and have always done a great job!

Thank you Jennifer for the glowing review! We appreciate loyal customers like you and we're happy to hear that your experience with us has been consistently great. It's our priority to provide excellent communication and top-notch service. We look forward to continuing to serve you and your vehicles in the future!

- Pat's Automotive
5

I’ve been going here for over 15 years. Staff is always friendly and very helpful. Always tell you the cost up front and let you decide what you want to do.

Thank you, Derek, for your continued loyalty over the past 15 years! We strive to create a friendly and helpful environment for all our customers. Transparency is vital, so we believe in providing upfront cost estimates and letting you make informed decisions. We look forward to serving your Honda for many more years at our shop!

- Pat's Automotive
5

They were diagnosing a small leak. When they couldn’t find it they told me to drive for a week and bring it to them to revisit the problem. I did not get charged the 2nd time. Unfortunately, the cost for the repair of the leak was unreasonable for how much the car cost. They were honest about the cost and took care of the car in a timely manner.

Hi Jason, thank you for your feedback! We're glad that we were able to diagnose and fix the problem with your car in a timely manner. Our team is committed to providing honest and transparent service. If you have any further concerns or need assistance, please don't hesitate to reach out to us.

- Pat's Automotive
5

Completely explained issue with car and what it would take to fix. It was a high value complex job, one in which I was not concerned with the cost but getting the car fixed because that is what I wanted. Initially went to Cadillac dealer who turned me away and indicated that my late model 2010 could not be repaired for its oil leak and that they didn't have the expertise to repair. Pat's Garage fixed it with no problem. Only minor issue was oil pan that we tried to save on but needed to redo anyway. In retrospect, should have just got all new parts from the beginning of the job. Very pleased with the outcome and appreciate having a local knowledgeable family owned mechanic that can tackle any job. All my cars will be serviced by the extremely friendly service staff and mechanics.

Hello Vito, thank you for the kind words! We're glad we could help you with your complex car issue. At Pat's Garage, we take pride in our expertise and commitment to providing top-quality service. Your feedback is valuable, and we'll make a note about the parts for future reference. We look forward to serving you and your cars in the future as well. Have a great day!

- Pat's Automotive
4

everyone is courteous, kind, and works with you to determine what you can fix at that moment especially now that my ca is at the 10yr mark. Hopefully I will get at least another 10 yrs. Thank you

Thank you Maria for your kind words! We are glad that you and your Toyota had a positive experience with us. Our goal is to ensure that all our customers feel valued and supported. We appreciate your trust in our team and we look forward to serving you for the next decade!

- Pat's Automotive
5

Thank you for the 5-star rating, Dana! We're thrilled to hear you had a positive experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

- Pat's Automotive
3

Had a heat shield re-attached for 60$ they came back with a packet full of issues with my vehicle, they spoke to me about the issues as if they needed to be replaced as soon as possible when in reality the only other thing I needed was new shocks in the rear, they wanted to charge me 900$ for two shocks and 1,300$ for a new part for exhaust, there was a long list of other stuff that didn't need attention in reality and in total they tried to get me for 4,200$ in repairs, I was able to go to another shop and got both shocks in the rear replaced for 650$

Thank you for your feedback. We strive to offer competitive pricing while delivering top-quality service for Ford vehicles. Our certified technicians are trained to provide expert care, ensuring your satisfaction. We would be doing customers a disservice if we didn't tell them everything and then ended up going somewhere else and they told them about issues. We believe in giving people the whole picture of their vehicle so they can decide what they would like to do with Factory Schedule Maintenace, Repairs, Sell the Vehicle, or what if they need it to last 5-10 more years. So I can understand your concerns but we wouldn't be the professional or providing good service if we didn't share everything. We believe in giving everyone customer the whole picture and letting them decide what is best for them. Thank you for the review we always appreciate that. If you ever need anything in the future, we are always here to help.

- Pat's Automotive
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