We Are Open as an Essential Business!

And we are here to help!

  • Free vehicle pick up & delivery service
  • Free shuttle service
  • Contact Free Service
  • Limiting our shuttle service
  • Assisting with Lyft or Uber back and forth
  • Our technicians are wearing new gloves when getting into your vehicle
  • Accepting payment over the phone & online
  • We look forward to helping you and your family with auto repair & service needs during this time. The A+ Team (585) 586-4590 | Make an appointment
5

Very good

3

Radiator Repair, Friendly staff but suggest you get quote in writing. Price quoted over phone was comparable to another garage I had my vehicle checked, but they did not honor what was quoted over phone and over charged for service hours. Bill should have been 1500.00 with price quoted, charged 1800.00. Dear Pat, The quote was given to me over the phone, but the car was in your shop and it was diagnosed for what repairs were needed with cost. Also, I ended up having to replace the engine coolant temperature sensor on Saturday due to car still having temperature issue after I picked it up Friday evening. I feel this should have been caught as well as the underlying cause of radiator failure, it controls the fan. Instead I was told I might need an 834.00 new fan. Later it was determined I did not. The price I paid was what was quoted with new fan. Charge 3 hours for thermostat which requires the removal of 2 bolt. At 130.00 an hour for labor, I would say this is excessive. I also had another shop give pricing of 980.00 for radiator repair, so 1030.00 was reasonable. When I call concerning extra charges I was told instead of 4.5 hours of labor, which I was quoted, the extra labor coat for the thermostat should have been charged to radiator repair. So that means the 4.5 hour job took you 6.5 hours. FYI, I have a friend who worked in radiator industry for 39 years and he stated the radiator would take around 3.5 hours so since mine was a hemi I was not concerned with the extra hour quoted for radiator repair.. I called on Monday with my concerns and this is what I was told. If you wish to call me we can discuss.

Hi Rhonda, Thank you for taking the time to leave us a review we really appreciate it being a small business. We require vehicles to come in to get a quote because there are so many makes and models, different rust levels on vehicles, different driving habits or care of the vehicle. It would be next to impossible to give you an accurate quote over the phone. Clients would be even more upset if their estimate was extermely low then we had to change it. We don't want to mislead customers. Some times even when vehicles come in things do change because of things we can't see, foresee, or continued issues with covid delayed shipping and manufactoring.

- Pat's Radiator & Automotive
5

My car needed a radiator. Pat did an inspection and gave a report of possible items that needed addressing. I know these things were there and appreciated his input. I decided to go ahead with his recommendation. The car performs the best it has since I bought it in 2008. Very happy.

Hey Michael, thanks so much for giving us the opportunity to work on your car and we are so happy that its running like new!

- Pat's Radiator & Automotive
5

They do Great work and get it done in a timely manner. The employees are friendly and accommodating.

5

I am so happy with the service provided at Pat’s, everyone there is so friendly and professional. When I called for an oil change appointment they got me in within a couple days. After you drop your vehicle off they send you updates throughout the day so you know when your car is being worked on and when it’s finished. They called me when the work was done to let me know the total and also informed me of some suggested maintenance that would be beneficial for my vehicle in the future. As someone who knows nothing about cars, I really appreciated this!

Hey Jackie. Thanks for coming by last week. We always take pride in making sure our customers are updated on their vehicle. Looking forward to see you again soon

- Pat's Radiator & Automotive
5

I have never had a bad experience at Pat’s Radiator. Everyone is very nice and very good at keeping me informed of the repairs. My go-to place!

Always glad to see your Jeep here and running well Jan

- Pat's Radiator & Automotive
5

Thanks for the review Gary.

- Pat's Radiator & Automotive
5

Thanks for the review Marybeth. Happy your Toyota is running smoother !

- Pat's Radiator & Automotive
5

Pat's is a great business. I was treated wonderful and definitely will be a customer in the future.

Nice to meet you Fran. We look forward to working with you in the future

- Pat's Radiator & Automotive
5

Awesome service and attention to details. The Pat's team always does a great job.

Thank you for the review

- Pat's Radiator & Automotive