Pat's automotive earns their business by 1) texting several pictures of all work needs and concerns 2) providing a complimentary loaner vehicle 3) Gives courtesy calls a week after the work to check-in on your vehicle 4) problem solves when asked to trim down any inneficient charges 5) Offers no push-back when I opt to make some repairs myself 6) Allows you to provide new parts you ordered to trim part costs Above all, they're trustworthy.