Had a heat shield re-attached for 60$ they came back with a packet full of issues with my vehicle, they spoke to me about the issues as if they needed to be replaced as soon as possible when in reality the only other thing I needed was new shocks in the rear, they wanted to charge me 900$ for two shocks and 1,300$ for a new part for exhaust, there was a long list of other stuff that didn't need attention in reality and in total they tried to get me for 4,200$ in repairs, I was able to go to another shop and got both shocks in the rear replaced for 650$
Thank you for your feedback. We strive to offer competitive pricing while delivering top-quality service for Ford vehicles. Our certified technicians are trained to provide expert care, ensuring your satisfaction. We would be doing customers a disservice if we didn't tell them everything and then ended up going somewhere else and they told them about issues. We believe in giving people the whole picture of their vehicle so they can decide what they would like to do with Factory Schedule Maintenace, Repairs, Sell the Vehicle, or what if they need it to last 5-10 more years. So I can understand your concerns but we wouldn't be the professional or providing good service if we didn't share everything. We believe in giving everyone customer the whole picture and letting them decide what is best for them. Thank you for the review we always appreciate that. If you ever need anything in the future, we are always here to help.
- Pat's Automotive