My husband and I have been taking our cars to Pat's for 30 years or more!! There is no auto repair shop in the Rochester area that I would trust more!! I am one who always wants to know the details about what's going on with my car, even though I am not very knowledgeable in that area. Scotty and Scott have always explained things to me in a way I could understand, without being at all condescending!! I have referred many friends and family members to Pat's over the years and will continue to do so!! They have gone above and beyond for me many times - dropping me off somewhere while my car was being worked on, helping my kids out with fairly-priced repairs on their first cars, etc. I continue to drive a 20 year-old Toyota Camry today that has been maintained since day one by our friends at Pat's. I think that says a lot right there!! I hope Pat's will be in business for many more years to come!!