I always feel like an extended member of the family when I bring my car(s) in for service. They do the outmost attention to get you back on the road as soon as possible, explaining the options for servicing / repairing your vehicle. Been looking to Pat's for automobile help for 4 years now after switching from another repair shop in the neighborhood after I got the feeling of being taken for granted.
It really doesn't get better than this when coming to an auto shop. They are willing to take on any challenge you throw at them and will get it done in a timely manner. The best part is the "family vibe" you get when walking in. It's just something that cant be overlooked and makes me want to come back again and again. Literally the best in town.
My husband and I have been taking our cars to Pat's for 30 years or more!! There is no auto repair shop in the Rochester area that I would trust more!! I am one who always wants to know the details about what's going on with my car, even though I am not very knowledgeable in that area. Scotty and Scott have always explained things to me in a way I could understand, without being at all condescending!! I have referred many friends and family members to Pat's over the years...
Scott does a great job with our vehicles and knows what he is doing.
I've only got good things to say about Scott and his team at Pats. They're all super nice and informative and they do whatever they can to get your vehicle back to you asap. They've stayed past closing multiple times to make sure I was able to get my truck back on time. I won't go anywhere else!
Service is top notch, I moved from East Rochester area to Henrietta, but I prefer to take the drive to Pat's for all our car needs. Always friendly, professional, and prompt.
Have gone there for many years and alway got a fair price and they have always done great work
Overall I had a great experience at Pat's. I unfortunately had a starter fail prematurely due to other problems I'm having with my car, and they were able to get a new one for me at cost from the supplier even though it was no longer covered by the warranty. Unlike previous shops that I've taken my car to they were able to identify the root cause of my starter woes. They also took pictures while working on the car and emailed them to me so I could see exactly what was going on. Definitely recommended if you're looking for a shop with honest and knowledgeable mechanics.
Great service. Friendly, helpful.